Chicagoland Business IT
Support Services

Pricing & Service Procedure

Without a service agreement, PRO’s hourly IT Support rate is $150 per hour. Since 2003, we have helped over 1300 businesses in the Chicagoland area with their various IT issues. Here’s what we specialize in:

On-Demand IT Services and Support

$150 per hour, with a 1 hour minimum. Time after the first hour is billed in 15 minute increments.

TRAVEL FEES

We charge a travel fee based on your distance from our office (5019 W Lawrence Ave, Chicago), added to the final invoice. Parking fees (if applicable) will be covered by the client.

  • $20 for up to 10 miles
  • $40 for 10-20 miles
  • $60 for over 20 miles of travel

RUSH SERVICE FEE

If you want us to stop everything at the drop of a hat – we charge a $75 Rush Fee and run to the rescue — free, if you’re subscribed to our Flat Rate Support plan!

Call 773-907-0600 or fill out the form below to get started.

Ongoing IT Services/Support

We will craft a plan that fits your small business. Choose services your business needs a la carte and never worry about finding help again.

Sign up for PRO’s  Flat Rate Support plan. and save 15% for all On-Site visits, get free Rush Service, unlimited remote support, and much more, including:

  • Managed security
  • Help Desk Support
  • Business applications support
  • …and more

Fill out the form below describing your immediate needs and we will get back to you with a personalized quote.

ON-SITE SUPPORT PRICING & PROCEDURE​

PRICING

$150 per hour, with a minimum of 1 hour. Time is added in 30-minute increments.

TRAVEL FEES

We charge a travel fee based on your distance from our office (5019 W Lawrence Ave, Chicago) that will be added to the final invoice. The fees are as follows:

  • $20 for up to 10 miles
  • $40 for 10-20 miles
  • $60 for over 20 miles of travel

RUSH SERVICE FEE

A Rush Service fee of $75 is applied towards your final invoice — charged if you need immediate help and have not subscribed to our Flat Rate Support plan.

GET A 15% DISCOUNT

Sign up for PRO’s  Flat Rate Support plan. and save 15% for all On-Site visits, get free Rush Service, and more!

REMOTE SUPPORT PRICING & PROCEDURE

PRICING

$150 per hour, with a minimum of 1 hour. Time is added in 30-minute increments.

RUSH SERVICE FEE

A Rush Service fee of $75 is applied towards your final invoice — charged if you need immediate help and have not subscribed to our Flat Rate Support plan.

GET UNLIMITED REMOTE SUPPORT

Sign up for PRO’s  Flat Rate Support plan. and get unlimited remote support for a low monthly fee.

HOW IT WORKS

A PRO technician will reach out and schedule your Remote Support session. We help you install Remote Support software that allows us to log into your computer and take care of your technical issues.

After completion, you will receive an invoice for the service.

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