Main: 773-907-0600

Help Desk: 312-800-2858

Career opportunities at PRO

Are you an IT professional or passionate about technology? Let’s come together to create something great.

Company Culture

PRO is all about empowering small businesses and nonprofits with the right tools that allow them to thrive. 

Each member of our small team understands how important it is to be helpful, learn something new every day and provide personable, friendly service. 

Our top priorities are going the extra mile for every client, and finding the very best solutions for each small business we work with.

While doing so, we don’t lose our personality and have fun helping clients. We strive to create friendly and trusting relationships and make clients feel like they are calling a trusted partner.

WHO we’re looking for

You will make a good fit if you have:

  • A friendly, personable and client-centric attitude
  • Logical thinking and a problem-solver attitude
  • Eagerness to learn and a passion for tech
  • A methodical approach to solving issues

A PRO should have excellent Google-fu, a track record of creative problem-solving, some experience in troubleshooting technology and communicating with clients.

You shouldn’t be afraid to admit you’ve never seen a specific issue before, but jump in to find a solution. Lastly, you should have a positive attitude that radiates to our clients and your co-workers.

Meet the PROs

Meet the team members who are making PRO into what it is today and read more about what drives us to do our best work every day. 

Interested in joining our team?

Tell us a little about yourself and upload your cover letter + resume.

IT Support Intern

Job Description
Are you looking for the opportunity to get your foot in IT’s door and become well-versed in all facets of technology?

We are looking for someone who might not have any IT experience but is eager to learn and is passionate about technology. Do you tinker your own computer to make it run better, or do your friends and family consider you as their designated IT support?

PRO – Technology Professionals is a small business, offering fast and personable IT Support for other small businesses and non-profits. Working in a small business IT environment means you get exposed to different areas of IT (basic troubleshooting, client services, networking, VoIP systems, and more.)

The PROs will train you to become self-sufficient, gain expertise in efficient troubleshooting, different technologies and explain how everything ties together. This paid internship can be extended to a full-time job offer.

Position Summary
The IT Support Intern will learn to provide Level I Technical Support for new and existing clients, assist with setting up new deployments, and document client requests and configurations. You will get experience directly communicating with end-users to provide them with solutions or escalate tickets. You will also help with some administrative tasks. The ability to think critically, communicate clearly, and work independently is crucial.

You will succeed in this role if you are ready to ask questions, you are not afraid of failing, and you try doing something new every day.

Responsibilities and Duties:

  • Answer incoming client calls in a courteous and friendly manner
  • Create and assign tickets for clients that have technical problems
  • Remotely assist clients with level I technical issues, such as:
    – Resetting an email (Office365 or other) or NAS password
    – Removing browser extensions and troubleshooting browser problems
    – Performing quick tune-ups
    – Installing network printers
    – Setting up new Office 365 profiles in Outlook
    – Staging PCs or Macs for on-site deployment, etc.
  • Ensuring payments are made in a timely manner
  • Answering general questions about our services

Pay and term

  • Starting Salary: $12/hr
  • 1-3 month internship

After the internship term, PRO may extend an offer letter for a full-time job depending on your wants and performance.

Entry-Level IT Support Specialist

Job Description
Are you looking to get your foot in IT’s door and gain real-world experience in an IT role? PRO is looking for an Entry-level IT Support Specialist who is eager to learn and passionate about technology. Do you tinker with your computer, or do your friends and family consider you as their IT support PRO?

PRO is specialized in fast and personable IT Support for small businesses and non-profits in the Chicagoland area. Working in different business IT environments means getting exposed to different IT areas (PC/Mac setup/troubleshooting and repair, Microsoft 365, Cloud Computing, Networking, VPN Setup/Troubleshooting, Remote Monitoring and Support, VoIP, and much more.)

The PROs will train you to become self-sufficient and gain vast expertise in the IT field.

Position Summary
The Entry Level IT Support Specialist will provide Level I Technical Support for clients, assist with new deployments, and document client requests. You will directly communicate with end-users to solve or escalate tickets. You will be the first point of contact on the phone, answering general questions, and handling some administrative tasks. The ability to think critically, communicate clearly, and work independently is crucial.

Qualifications and Required Skills

  • Customer service experience: on the phone or in-person
  • Computer setup and troubleshooting (PC and Mac), basic networking, and remote support skills
  • Passion for technology and desire to help others
  • Able to prioritize tasks and work well in a team setting
  • Reliable and personable with a problem-solving attitude

Your day-to-day as an IT Support Specialist

  • Act as the first point of contact for clients
  • Answer incoming calls and emails in a friendly and efficient manner
  • Solve a variety of technological issues, escalating tickets if necessary
  • Explain technical terms to clients in a simple, understandable way
  • Provide some administrative support (answering general questions, resolving administrative problems, etc.)

Responsibilities and Duties:

  • Answer incoming client calls in a courteous and friendly manner
  • Create and assign tickets for business clients that have technical problems
  • Remotely assist clients with level I technical issues, such as:
    – Resetting an email (Office365 or other) or Server/NAS password
    – Removing browser extensions or troubleshoot problems with the operating system
    – Performing quick tune-ups
    – Install or troubleshoot network printers
    – Setting up new Office365 users and configure profiles in Outlook
    – Set up or troubleshoot VPN connections
    – Staging PCs or Macs for on-site deployment
  • Perform on-site computer setups/troubleshooting and assist with network/server or cloud deployments
  • Document ticket resolution and create workflows if needed
  • Answering general questions about our services

Pay, Benefits and Perks

  • Starting Salary: $15-25/hr. – commensurate with your experience and skills
  • BCBS (PPO/HMO) Health Insurance
  • Unlimited Paid Time Off
  • 401k with company match
  • Weekly lunch, laid back and collaborative culture
  • Company car and cell phone for on-site IT Support PROs
  • Training and certification reimbursements
  • Job Type: Full-time

COVID-19 considerations
Training will be taking place in-office, after which the employee can choose to work remotely.

IT Service Desk Manager

Job Description
The Service Desk Manager is responsible for ensuring that tickets and projects are being delivered to PRO’s customers and that the customer expectations are met or exceeded based on the SLAs. You are responsible for balancing the team’s workload and inform the company leadership of issues regarding personnel, performance, customer perception, and ticket or project status.

Responsibilities

  • Manage the day-to-day operations of the service desk and managing the service desk team. In charge of scheduling and assignment of staff, and oversee the team as they provide highly responsive support to customers with attention to detail and quality
  • Proactively monitor assigned and open tickets/projects, contacting customers when necessary, and ensuring tickets and projects are updated on a timely basis
  • Create and continuously update policies and procedures for creating, updating, escalating, and closing tickets and projects
  • Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
  • Create tickets checklists and make sure that they are implemented
  • Setup and maintain stock for products needed for the on-site deployments
  • Work closely with the leadership team to establish clear goals and metrics that the service team will focus on
  • Proactively monitor staff availability, and make dynamic changes to schedules and resource allocation
  • Facilitate and foster customer feedback to improve the performance of the Service Desk and PRO’s services as a whole
  • Serve as an escalation point for complex customer issues
  • Prepare and provide yearly Technical Business Reviews for Class A customers
  • Identify business opportunities or upsells at customer accounts and work with the account managers to research, propose and get the solution approved
  • Contribute to the creation of standards and best practices
  • Create an inspiring team environment with an open communication culture
  • Coach and develop employees to expand upon their technical skills, discover training needs, and provide career development guidance
  • Hold the team accountable for results

Qualifications and Required Skills

  • Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent experience
  • Experience with ITSM best practices and ITIL standards or ITIL Certification
  • At least 2 years of experience in service delivery/operations management and/or project management in IT outsourcing as Service Delivery Manager, Team Lead, or Engineer
  • Demonstrable experience with Active Directory, Windows Server, Microsoft 365, and Azure Cloud Services
  • Good computer networking skills (DNS, DHCP, VPN, VLANs, etc.).
  • Customer-focused, with an ability to understand and manage customer expectations
  • Ability to manage issues of diverse and ambiguous scope which require evaluation and discovery
  • Proven track record of success in identifying customer needs and implementing long-term solutions
  • Ability to build rapport and trust with customers and service desk team Excellent documentation skills to provide technical as well as customer-facing documents
  • Strong organizational skills and good written and verbal communication skills
  • Excellent documentation skills to provide technical as well as customer-facing documents
  • Ability to manage multiple tasks and projects with ease
  • Technical certification from Microsoft on Microsoft 365/Azure
  • Experience with IT Glue, Datto RMM, SyncroMSP a plus

Pay, Benefits and Perks

  • Pay: 70k to 90k, commensurate with your experience and skills
  • BCBS (PPO/HMO) Health Insurance
  • Unlimited PTO
  • 401k with company match
  • Weekly lunch, laid back and collaborative culture
  • Company car and cell phone for on-site PROs
  • Training and certification reimbursements