Career opportunities at PRO

Are you an IT professional or passionate about technology? Let’s come together to create something great.

Company Culture

PRO is all about empowering small businesses and nonprofits with the right tools that allow them to thrive. 

Each member of our small team understands how important it is to be helpful, learn something new every day and provide personable, friendly service. 

Our top priorities are going the extra mile for every client, and finding the very best solutions for each small business we work with.

While doing so, we don’t lose our personality and have fun helping clients. We strive to create friendly and trusting relationships and make clients feel like they are calling a trusted partner.

WHO we’re looking for

You will make a good fit if you have:

  • A friendly, personable and client-centric attitude
  • Logical thinking and a problem-solver attitude
  • Eagerness to learn and a passion for tech
  • A methodical approach to solving issues

A PRO should have excellent Google-fu, a track record of creative problem-solving, some experience in troubleshooting technology and communicating with clients.

You shouldn’t be afraid to admit you’ve never seen a specific issue before, but jump in to find a solution. Lastly, you should have a positive attitude that radiates to our clients and your co-workers.

Meet the PROs

Meet the team members who are making PRO into what it is today and read more about what drives us to do our best work every day. 

Interested in joining our team?

Tell us a little about yourself and upload your cover letter + resume.

Intake IT Support Specialist

Job Description

Do you tinker with your computer, or do your friends and family consider you their IT support PRO? Are you looking to get your foot in IT’s door and gain real-world experience in an IT Support Role?  

PRO is looking for an Entry-level IT Support Specialist who is eager to learn and passionate about technology. The PROs will train you to become self-sufficient and gain vast expertise in the IT field.  

Position Summary
The Intake IT Support Specialist will provide Level I Technical Support for clients, assist with new deployments, and document client requests. You will directly communicate with end-users to solve or escalate tickets. You will be the first point of contact on the phone, answering general questions and handling some administrative tasks. Thinking critically, communicating clearly, and working independently are crucial. 

What we’re looking for:

  • Excellent customer service experience: on the phone or in-person
  • Any IT-related certification is a must (e.g., Google IT Support Professional, A+, Network+, MS-900)
  • Good computer setup and troubleshooting skills on both PCs and Macs
  • Proven basic networking and remote support skills
  • Has a passion for technology and enjoys helping others
  • Able to prioritize tasks and work well in a team setting
  • Reliable and personable

Your day-to-day as an Intake IT Support Specialist:

  • Act as the first point of contact for clients (approx. 1020 calls and tickets a day) 
  • Answer incoming calls and emails in a friendly and efficient manner 
  • Solve a variety of technical issues and escalate tickets if necessary 
  • Explain technical terms to clients in a simple, understandable way 
  • Provide administrative support (answering general questions, resolving administrative problems, etc.) 

Responsibilities and duties:

  • Answer incoming client calls in a courteous and friendly manner 
  • Create and assign tickets for clients that have technical problems 
  • Remotely assist clients with level I technical issues, such as: 
    • Reset/unlock user email (M365 or other) and Domain password 
    • New Employee/User Onboarding and User Terminations 
    • USB/Network Printer/Scanner installation and troubleshooting  
    • Windows macOS setup and troubleshooting
    • Outlook/Word/Excel/PowerPoint Setup/troubleshooting 
    • Set up and troubleshoot VPN connections 
    • Staging PCs or Macs for on-site deployment, etc. 
  • Document ticket resolution and create workflows if needed 
  • Answering general questions about our services and ensuring payments are made promptly 

Company overview:

PRO is an MSP specializing in fast and personable IT Support for small businesses and non-profits in the Chicagoland area. We are a team of 8 and provide ongoing/on-demand IT support services for over 100 SMBs (1-50 users). Our clients are usually 9 am to 5 pm businesses operating in the following industries: manufacturing, law and legal, real estate, property management, professional services, etc. 

Our services include but are not limited to: Computer/server monitoring, maintenance, antivirus, and cloud/on-premises backup, remote help desk support, on-demand on-site services (computer setup/troubleshooting, LAN/WLAN troubleshooting, wiring, etc.), IT Projects (office network build-up/troubleshooting, MS 365 migration/security, Azure Virtual Desktop/Cloud Services, etc.), 3CX VoIP and MS Teams Business Voice Setup/Support, Web Design, Development, and Marketing. 

Benefits and perks:

  • Starting Salary: $18-25/hr. – commensurate with your experience and skills 
  • 100% Paid BCBS Healthcare after 30 days 
  • 401k with a 3% company match after the 1st year 
  • Unlimited PTO, based on job performance and client service coverage 
  • 100% Certification Reimbursement

IT Support Intern

Job Description
Are you looking for the opportunity to get your foot in IT’s door and become well-versed in all facets of technology?

We are looking for someone who might not have any IT experience but is eager to learn and is passionate about technology. Do you tinker your own computer to make it run better, or do your friends and family consider you as their designated IT support?

PRO – Technology Professionals is a small business, offering fast and personable IT Support for other small businesses and non-profits. Working in a small business IT environment means you get exposed to different areas of IT (basic troubleshooting, client services, networking, VoIP systems, and more.)

The PROs will train you to become self-sufficient, gain expertise in efficient troubleshooting, different technologies and explain how everything ties together. This paid internship can be extended to a full-time job offer.

Position Summary
The IT Support Intern will learn to provide Level I Technical Support for new and existing clients, assist with setting up new deployments, and document client requests and configurations. You will get experience directly communicating with end-users to provide them with solutions or escalate tickets. You will also help with some administrative tasks. The ability to think critically, communicate clearly, and work independently is crucial.

You will succeed in this role if you are ready to ask questions, you are not afraid of failing, and you try doing something new every day.

Responsibilities and Duties:

  • Answer incoming client calls in a courteous and friendly manner
  • Create and assign tickets for clients that have technical problems
  • Remotely assist clients with level I technical issues, such as:
    – Resetting an email (Office365 or other) or NAS password
    – Removing browser extensions and troubleshooting browser problems
    – Performing quick tune-ups
    – Installing network printers
    – Setting up new Office 365 profiles in Outlook
    – Staging PCs or Macs for on-site deployment, etc.
  • Ensuring payments are made in a timely manner
  • Answering general questions about our services

Pay and term

  • Starting Salary: $12/hr
  • 1-3 month internship

After the internship term, PRO may extend an offer letter for a full-time job depending on your wants and performance.

PRO – Technology Professionals is now Protek-IT (new website & news coming soon!)