Immediate Onsite IT Support in Chicago

Get fast and skilled onsite IT Support in Chicago to remediate your urgent IT issues.

One-stop-shop for all your Chicago Business IT needs

PRO has provided small businesses and nonprofit organizations in Chicago efficient and fast onsite IT support since 2003.

Time is money, and we know how important it is to be efficient at work. When your computer won’t turn on, you can’t access your files, or your server won’t boot, you need fast help from experienced IT professionals.

Some IT issues might require hands-on help at your location by our experienced and certified technicians. PRO’s certified and experienced IT experts help you get back to running your small business with fast Onsite IT Support in Chicagoland. 

How does Chicago onsite IT Support work?

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Illustrative image of the Bean in Chicago and Chicago skyline
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Chicago onsite visits completed

Say goodbye to slow computers, software crashes, difficult accessibility, and endless computer problems.

Take your business to the next level by optimizing your technology.

Let us take care of your IT, so you can grow your business.

Remote IT Support

PRO Technology Professionals has record response times for remote IT support. When the problem is solved, we take preventative measures to ensure it doesn’t happen again.

Onsite IT Support

As a Chicago-based IT company, our experts are able to get onsite quickly and solve the problem efficiently. As a 5-star rated company, we are always happy to serve our onsite IT clients.

Frequently Asked Onsite IT Support questions

We charge $150 per hour for our Chicago Onsite IT Support services, with a minimum of 1 hour, plus a travel fee. We extend the time in 15-minute increments.

Our travel fee is calculated from our Jefferson Park office (5019 W Lawrence Avenue) and is broken down as follows:

  • $20 for up to 10 miles
  • $40 for 10-20 miles
  • $60 for over 20 miles of travel

To get started, please fill out the support form on this page and a PRO will reach out to you

Onsite appointments are usually scheduled ~ 24 hours in advance. If you need more urgent help, please see the question below.

During business hours (Monday to Friday from 9am to 6pm), we can dispatch a technician immediately. 

If you require immediate assistance, a $75 rush fee will be added to the final invoice. 

You can expect our IT expert to arrive at your location in ~30 minutes to an hour, depending on your distance from our Jefferson Park office and traffic conditions. Please call 773-907-0600 to get started.

PRO provides business IT Support in the Chicago and Chicagoland area, including the suburbs.

For on-site support, we usually stay within a 10 mile radius from our office in Jefferson Park, Chicago, but will happily make exceptions and travel further.

Is your business or nonprofit outside of the Chicagoland area? We also provide remote Help Desk support for businesses outside of the Chicagoland area. See more about our Business IT Support.

The PROs can help with an assortment of IT issues that require hands-on help. We advise you to use our onsite service in the following cases:

  • Setting up, extending, or troubleshooting Wi-Fi
  • Troubleshooting network connection
  • Installing and setting up new computers
  • Various hardware and software issues
  • Server troubleshooting
  • On- and offboarding employees
  • VoIP implementation and troubleshooting
  • Office moves and relocation
  • Microsoft 365 troubleshooting

Yes! Although we are happy to fix issues that suddenly arise and get you back up and running, we always recommend using proactive maintenance. 

Our flat rate proactive maintenance packages help eliminate sudden issues that bring all work to a halt. Instead, we work to ensure your network and IT infrastructure is in top shape and work reliably at all times.

Read more about our IT Support packages.

Our $150 Onsite IT Support fee covers one hour of time and labor for the onsite technician to work on your issue. We add a travel fee from our office to yours (the fee depends on how far you are from our office). If your location doesn’t have free parking available, we will add the parking expenses to your final invoice. 

We add time in increments of 15 minutes, and the fee does not include any hardware that might be necessary to solve the technical problem. 

You will receive an invoice to your email after service completion, which you can then pay conveniently online, with QuickPay/Zelle, or by check.

We would be delighted to help out a small business or nonprofit! Just give us a call at 773-907-0600 and a friendly & skilled PRO will give you some tips on your issue, or give you practical IT advice. 

If you’re looking to discuss your whole IT infrastructure and possible changes – no strings attached – please schedule a free web meeting with a PRO.

Please reach out to us for availability by filling out the form on this page and we will reach out ASAP.

Our after-hours pricing on weekdays is 1.25× the base rate of $150 per hour, and 1.5× on weekends.

PRO offers blocks of IT Support hours that include a discount depending on how many hours you purhcase upfront:

  • 5 hours – 5% discount
  • 10 hours – 10% discount
  • 15 hours  15% discount

The hours do not expire, so you can reach out to the PROs any time to get help either onsite or remotely. Please fill out the form on this page or call 773-907-0600 to get started.

Get immediate Onsite IT Support in Chicago

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IT Support in Chicago

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