Affordable Outsourced IT Support in Chicago

Get help from a top Chicago Outsourced IT Support team that works as an extension of your small business or nonprofit — for a fixed flat rate.

Outsourced IT Support Services in Chicago

Oursource your IT Support needs to reach your business goals and eliminate standstills.

Technology should be helping you propel forward, not hold you down. Just call or email a PRO for any tech issue and free yourself from the complexities of IT.

Get unlimited Help Desk support at the touch of a button, antivirus to protect your devices, business data backups and a disaster recovery plan, and much more for one flat rate – cancel any time without risk.

The PROs will customize your plan based on your specific needs to help with strategic planning and come up with solutions that benefit your business or nonprofit, not just companies similar to yours.

Benefits of outsourced IT Support

for your Small Business or Nonprofit organization

PRO'S IT SUPPORT PACKAGES

  • Business Essentials
  • Best seller
    Business Essentials Plus
Business Essentials
Best seller
Business Essentials Plus
$60
user/month
$85
user/month
Unlimited Remote Support
Unlimited Help Desk support during business hours
Priority service
Antivirus/anti-malware protection
Business-grade managed antivirus from BitTitan
Web content filtering
Automatic blocking of dangerous/infected websites
Monthly device health report
Proactive managed hardware and software health check
Full Microsoft 365 support
Setup, troubleshooting and maintenance
Business application support
Troubleshooting and assistance for industry-specific tools
Onsite IT Support 15% off
15% off our $150/hr onsite fee
Hardware repair labor 15% off
15% off any repair labor
Secure data backup in the Cloud
Daily managed backups in the secure Cloud
Advanced email protection
Live URL-scanning, 2FA, anti-phishing, data loss protection
Compliance planning and management
Industry-specific compliance planning and managing
24/7 network monitoring and support
Around the clock network monitoring and troubleshooting
A disaster recovery plan
Designing and maintaining a comprehensive disaster recovery plan
Yearly virtual CTO meeting
One-on-one meeting with your assigned Chief Technology Officer to discuss business goals
Dedicated account manager
Dedicated account manager to align your business goals with your IT plan
Get EssentialsGet Essentials Plus

PRO'S IT SUPPORT PACKAGES

choose the right fit for your business

  • Business Essentials
  • Best seller
    Business 360
Business Essentials
Best seller
Business 360
$94
user/month (based on 50 users)
$115
user/month (based on 50 users)
IT Administration, Management & Consulting
Network Monitoring & Management
PC/Mac Service Packs and Security Updates
End-user Help Desk Support (7 am - 5 pm, Monday to Friday)
Backup and Disaster Recovery
IT Documentation Portal
Enterprise Password Manager Optional
Third-Party Vendor Support
Employee Onboarding & Termination
Onsite Service and Project Work at a 15% Discount Rate
Scheduled Onsite Visits OptionalOptional
Server Monitoring, Management, and Cloud Backup OptionalOptional
Microsoft Email, OneDrive, SharePoint Backup OptionalOptional
Business Technology Review
Dedicated Account Manager
Cybersecurity Services
Managed Endpoint Detection and Response (EDR)
Microsoft 365 Manage & Support
Managed DNS
Enhanced Email Security
DNS Filtering
Multifactor Authentication (MFA) Management & Support
Dark Web Monitoring and Alerting Optional
End-user Secure Password Management OptionalOptional
Vulnerability Scanning and Management
Employee Security Awareness and Training
Simulated Phishing Campaigns (recurring)
Simulated Phishing Campaigns (recurring)
Weekly End-user Cybersecurity Micro-Trainings
Annual Cybersecurity Assessment
Cybersecurity Insurance Assistance & Eligibility
Get EssentialsGet Business 360

Business Essentials

Proactive approach with essential protection
$ 60 user / month
  • Full Microsoft 365 support
  • Third party vendor tech support
  • Managed workstations (PC & Mac)
  • Unlimited technical support
  • End-user on- and offboarding
  • Antivirus/anti-malware protection
  • Disk encryption
  • Data loss protection
  • Web content filtering
  • Disaster recovery plan
  • IT documentation plan
  • Monthly device health report
  • Compliance planning and management
  • Dark web monitoring
  • Workstation patch management
  • Onsite IT support services 15% off
  • Labor for in-shop repairs 15% off

Business 360

Dedicated IT team with advanced cybersecurity protection
$ 85 user / month
  • Everything in Business Essentials, plus:
  • Disaster recovery plan
  • Advanced email protection
  • Secure data backup in the Cloud
  • 24/7 network monitoring and support
  • Priority onsite assistance
  • Yearly virtual CTO meeting
  • Dedicated account manager
  • Compliance planning and management

Frequently Asked Outsourced IT Services questions

Outsourcing IT Services enable businesses to contract IT and technology-related tasks to a specialized vendor. This allows the business to lessen the workload of their current IT provider, supplement existing IT teams, or replace them entirely.

The benefits of outsourcing IT are:

  • Affordability
    Instead of maintaining an in-house IT Support team, outsourcing helps save cost with just one reasonable monthly fee
  • Ease of use
    With the right Outsourced IT Services, you don’t have to navigate between different vendors and companies. Just call one number when you need any technical help or advice
  • Better support experience
    Instead of relying on your in-house IT Support tech, an Outsourced IT Service company has a wealth of experience to address various issues quickly and efficiently
  • Improved security
    Our Outsourced IT company focuses on securing your data and making sure your business and employees are protected online
  • Regulatory compliance
    If your business or nonprofit organization needs to comply with specific regulations, we have the know-how and experience to get you up to speed and ensure you’re not behind on any technical compliance

PRO’s Unlimited Help Desk Support (Included in our Business Essentials plans) covers issues such as:

  • Email deliverability issues
  • Business-specific software troubleshooting
  • Server troubleshooting
  • Malware or adware removal
  • Printer and scanner setup and troubleshooting
  • Network connection or VPN troubleshooting
  • Other issues that can be fixed remotely

There are many different IT service provicers, so you should hone down on what your business really needs and what you can afford.

For example, PRO specializes in supporting small businesses and nonprofit organizations with less than 75 employees (even as small as just a few users). This allows us to keep communications with your employees personal and lets us provide very fast support. 

You should think of what is most important to you when it comes to IT support. Is it:

  • Speed of support
  • Focus on security
  • One-stop-shop for all IT issues
  • Affordability
  • Strategic IT planning
  • Workflow optimization, etc.

Talk these points through with potential Outsourced IT Support providers to make sure you are making the best possible decision.

We can be easily reached in 3 ways:

  1. By calling our dedicated Help Desk line and speaking to a PRO
  2. By sending an email to our dedicated Help Desk email, which will automatically create a ticket
  3. By creating a ticket in our Support Portal and seeing the ticket progress in real time

PRO deploys Bitdefender Antivirus, which is an award-winning global leader in cybersecurity solutions.

They are known to deliver best-in-class threat prevention, detection, and response solutions to businesses around the world and help PRO protect small businesses and nonprofits with all the tools corporations and enterprises are using.

Bitdefender partners with companies like Juniper, Acronis, Netgear, Konica Minolta, and others to provide the best cybersecurity solutions available.

We include the following metrics for your monthly review:

Health update & remote support summary

  • Available storage space
  • OS support status
  • OS update status (patches detected, installed, available)

Issues detected and resolved

  • # of malware threats detected
  • # of computer alerts detected
  • # of computer alerts resolved

Support ticket statistics

  • Number of tickets resolved and opened
  • All open and closed tickets in the previous month

We support a variety of business or nonprofit-specific software and apps, including (but not limited to):

  • Quickbooks
  • SuiteCRM
  • DropBox
  • Fishbowl
  • ActivTrak
  • UniFi
  • Bitrix24
  • Caterease
  • Spambrella
  • Yardi
  • Acrobat
  • AvePoint, and many more

Please reach out to inquire about your specific software!

Outsource your IT Support TODAY

  1. Give us a call at 773-907-0600 or choose a package that fits your needs

  2. Our friendly Chicago based PROs will schedule a time to answer any questions and start the onboarding when you’re ready

  3. We install remote software on our computer and introduce your new IT team to you so you can start feeling better about your technology

About PRO 

IT Support in Chicago

A collage of the PRO IT Support Team

Get Started with Business Essentials

Please fill out the form below and a PRO will reach out to get started with your onboarding and get your payment info.

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Get Started with Business 360

Please fill out the form below and a PRO will reach out to get started with your onboarding and get your payment info.

"*" indicates required fields

Name*
Get Monthly Tech Tips